We know life can be unexpected sometimes so we have compiled a list of our most frequently asked questions & answers to help you!
How long does shipping take?
Our production process is “print on demand”. As soon as your order is placed, we will custom make your print, poster, or fine art canvas. On average, it will take 1-5 days to produce each item individually and ship it to you. Depending on your location in Germany, Europe, or around the world it might take 1-2 weeks.
Can I track my order?
Yes! Our delivery company, DHL and Deutsche Post, offers a tracking system through their own website.
You can also add your tracking number to the "Tracking" field here:
Track your parcel here.
I do not live in Germany or in Europe. Can I also order?
We are shipping to all European countries, Canada, Israel, India, Singapore, Mexico, Brazil, Japan and more.
If you need more information, get in touch!
What if my product arrives damaged?
Our goal is to make sure our customers are 100% satisfied with their orders.
If any part of your print or poster was damaged during shipping, we will send you another print.
Can I get my money back?
I made a mistake and ordered the wrong item. Can I cancel my order?
My order still has not arrived. My local mail service cannot tell where the package is. What should I do?
You can contact us and we will contact our shipping partner to check the status of your package. In case of a lost package, we will immediately send you a new print.
I need a custom size for a print. Do you make custom sizes?
I did not receive confirmation of my purchase. What should I do?
Please contact us immediately via email: email@example.com
How do I return my order?
How long does it take for my order to reach me?
Depending on your location:
1 to 3 business days for orders within Germany
3 to 10 business days for orders within Europe
10 to 20 business days for International orders
These estimates are provided by delivery service such as DHL, Hermes and/ or DPD. Possible delays in delivery time may be caused by the local delivery service (for orders outside Germany); customs services (for orders outside the European Union) and / or commemorative dates and commercial holidays such as Christmas.
All shipping costs will be shown upon checkout, however, please be advised that local taxes and import duties (international shipments outside EU) may apply and is not included in the shipping costs and are the buyer's responsibilities.
How and when do I get my money back in case of cancellation and reversal?
How are the prints made?
Each print, poster, or fine art canvas is custom made at our atelier in Berlin. We take great care and attention in ever order. Every image also has a history or story linked to it.
If you are curious to find out more, check out our Process & Shipping page.
Do you have a catalog?
Yes, we do! E-mail us and we will send you a PDF Catalog.
Do you provide wholesale prices?
Of course, we sell to stores in several countries and can ship wholesale. Check out our B2B Section.
I live in Berlin and would like to get my order somewhere. It's possible?
Natürlich! You can pick up your order at our atelier in Berlin selecting this option during the check-out process.