Frequently Asked Questions
How long does shipping take?
Our production process is "print on demand". As soon as your order is placed, we will custom make your print, poster, or fine art canvas. On average, it will take 1-5 days to produce each item individually and ship it to you. Depending on your location in Germany, Europe, or around the world it might take 1-2 weeks.
Can I track my order?
Yes! Our delivery company, like DHL and Deutsche Post, offers a tracking system through their own website.
I do not live in Germany or in Europe. Can I also order?
Of course! We ship worldwide.
What if my product arrives damaged?
Don't worry. Our goal is to make sure our customers are 100% satisfied with their orders. If any part of your print or poster was damaged during shipping, we will send you another print.
Can I get my money back?
To begin the process of exchange and / or return, your can contact us via email firstname.lastname@example.org.
The return / exchange will only be accepted up to 30 days after the delivery of your order.
To know all the steps for return / exchange of product, click here:
I made a mistake and ordered the wrong item. Can I cancel my order?
No problem! You can cancel your order within 24 hours. Contact us at email@example.com.
Click here to learn more about the refund process in case of cancellation:
My order still has not arrived. My local mail service cannot tell where the package is. What should I do?
You can contact us and we will contact our shipping partner to check the status of your package. In case of a lost package, we will immediately send you a new print.
I need a custom size for a print. Do you make custom sizes?
Yes! If you want a size that is not listed or a different packaging, we can do it. Contact us at firstname.lastname@example.org or also via Messenger on our facebook page.
I did not receive confirmation of my purchase. What should I do?
Please contact us immediately via email: email@example.com.
How do I return my order?
The entire return process is described on this special page:
You can check step by step and if you still have questions, feel free to contact us.
How long does it take for my order to reach me?
Depending on your location:
- 1 to 3 business days for orders within Germany;
- 3 to 10 business days for orders within Europe;
- 10 to 20 business days for International orders.
These estimates are provided by delivery service such as DHL, Hermes and/ or DPD. Possible delays in delivery time may be caused by the local delivery service (for orders outside Germany); customs services (for orders outside the European Union) and / or commemorative dates and commercial holidays such as Christmas.
How and when do I get my money back in case of cancellation and reversal?
To learn more about the refund process in case of cancellation, check out this link:
For any further questions, please contact us via firstname.lastname@example.org
How are the prints made?
Each print, poster, or fine art canvas is custom made at our atelier in Berlin. We take great care and attention in ever order. Every image also has a history or story linked to it.
If you are curious to find our more, just send us an email and we will be happy to tell you more!
Do you have a catalog?
Yes, we do! E-mail us and we will send you a PDF Catalog.
Do you provide wholesale prices?
Of course, we sell to stores in several countries and can ship wholesale above 200€.
I live in Berlin and would like to get my order somewhere. It's possible?
Natürlich! You can pick up your order at our atelier in Berlin by making an appointment via e-mail or selecting this option on Checkout page.