COVID-19 Crises and Orders
first of all, our team thanks you immensely for the time each of you makes available on our website and social networks. It fills us with love in the chest and a lot of satisfaction for this project that we love to be part of.
Due to the Corona Virus crisis, our production capacity and, in particular, order shipping, is reduced. We are working safely and respecting the guidelines of the WHO and the Robert Koch Institut, believing that social isolation and distance will be the best way to combat COVID-19 at this time.
We consider it prudent to inform that in many countries the currier and postal services are working with reduced capacity or without working hours.
Therefore, some shipments are not being made due to the unavailability of local shipping services from Germany.
Below we list the countries that we are not sending orders on temporarily due to the COVID-19 crisis:
- USA - Shipments for emergency purposes only.
Countries with postal code restrictions:
Delivery of the DHL Europaket is currently not possible in the following areas of Austria:
Innsbruck region: 6450 Sölden, 6452 Hochsölden, 6456 Obergurgl, Gurgl, Hochgurgl, 6458 Vent, 6553 See, Kappl, Langesthei, 6555 Kappl, 6561 Ischgl, 6562 Mathon, 6563 Galtür, 6580 St. Anton am Arlberg
Salzburg region: 5541 Altenmarkt im Pongau, 5542 Flachau, 5611 Grossarl, 5612 Hüttschlag, 5630 Bad Hofgastein, 5632 Dorfgastein, 5640 Bad Gastein, 5645 Böclstein, 5700 Zell am See, 5753 Saalbach
Vorarlberg region: 6762 Stuben, 6763 Zürs, 6764 Lech, 6767 Warth, 6888 Schröcken, 6710 Nenzing-Dorf, Beschling
Delivery of the DHL Europaket is currently not possible in the following areas of Italy:
Nerola (00017), Contigliano (02043), Fondi (04022), Medicine (40059), Ariano Irpino (83031), Polla (84035), Sala Consilina (84036), Athena Lucana (84030), Caggiano (84030), Auletta ( 84031), San Lucido (87038), Montebello Ionico (89064), Rogliano (87054), Santo Stefano di Rogliano (87056), Cutro (88842), Fabrizia (89823), Melito Porto Salvo (89063), Chiaravalle centrale (88064) , Cenadi (88067), Torre di ruggiero (88060), Vallefiorita (88050), Soverato (88068), Villafrati (90030), Salemi (91018), Agira (94011), Troina (94018)
Delivery of the DHL Europaket is currently not possible in the following areas of Portugal:
3880-XXX to 3885-XXX
Full list of countries here: https://www.deutschepost.de/de/toolbar/sandbox/aktuelles-v3.html
We ask everyone's understanding and patience. For orders that must be sent to regions not served by the Post Office, we can send as soon as the currier service situation normalizes or we can reverse the orders.
Thank you all again for your time and kindness,
stay safe and healthy!